✦ Legal
Booking Policy
Last updated: January 2025
Summary: By booking with IslandTrips PH, you agree to these terms. For questions, contact us at hello@islandtripsph.com
1. Booking Confirmation
- •All bookings are confirmed only upon receipt of full payment via our online checkout (PayMongo) or verified bank/GCash transfer.
- •A booking confirmation email with your unique booking reference number and PDF voucher will be sent to your registered email address within minutes of payment.
- •Your booking reference number is required for all communications, changes, and tour entry.
- •Bookings made online are subject to real-time availability. If your chosen date becomes unavailable after payment, we will contact you immediately to reschedule or refund.
2. Guest Requirements
- •All guests must present a valid government-issued ID on the day of the tour.
- •The name on the booking must match the ID presented by the lead guest.
- •Guests must be in good physical health. Those with heart conditions, epilepsy, or recent surgeries should consult a doctor before booking adventure or diving tours.
- •Minimum age requirements vary per tour — please check individual tour pages. Children under 12 must be accompanied by a guardian at all times.
- •For diving tours, basic swimming ability is required. We offer introductory dives for non-certified divers under direct instructor supervision.
3. What to Bring
- •Printed or digital copy of your booking confirmation/voucher.
- •Valid government-issued ID (Passport for foreign nationals).
- •Reef-safe sunscreen (regular chemical sunscreens damage coral and are discouraged).
- •Light clothing, swimwear, and a change of clothes.
- •Cash for personal expenses (food, drinks, tips, optional add-ons).
- •Waterproof bag or case for your phone and valuables.
- •Any required prescription medications.
4. Tour Modifications
- •Itineraries may be modified at the discretion of our guides due to weather conditions, tidal changes, or Coast Guard advisories.
- •We reserve the right to substitute stops of equivalent quality if the primary destination is inaccessible.
- •Tour duration may vary ±1 hour due to conditions, group size, and logistics.
- •We are not responsible for missed flights, connections, or other bookings due to tour delays caused by weather or other unforeseen circumstances.
5. Liability
- •IslandTrips PH carries liability insurance for all tours operated by us.
- •Guests participate in all activities at their own risk. We strongly recommend purchasing travel insurance before your trip.
- •IslandTrips PH is not liable for loss, theft, or damage to personal belongings during tours.
- •By completing a booking, guests agree to follow all safety instructions given by guides and crew. Failure to comply may result in removal from the tour without refund.
6. Photography & Privacy
- •Our guides may take photos/videos during tours for promotional purposes. Please inform us if you prefer not to be photographed.
- •Guests are welcome to photograph and share their experiences on social media — we love being tagged!