IslandTrips PH
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✦ Help Center
Frequently Asked Questions
Everything you need to know about booking with us
All Topics
📋 Booking
💳 Payments
🔄 Changes & Cancellations
🏝️ Tours
🚐 El Nido Transport
📋 Booking
How do I book a tour?
Do I need to create an account to book?
How far in advance should I book?
Can I book for a group?
Will I receive a confirmation?
💳 Payments
What payment methods do you accept?
Is it safe to pay online?
Can I pay in installments?
Do you accept bank deposits?
Is the processing fee refundable?
🔄 Changes & Cancellations
Can I reschedule my booking?
What is your cancellation policy?
How do I cancel my booking?
🏝️ Tours
What should I bring on a tour?
Are the tours suitable for non-swimmers?
What happens if the weather is bad?
Are children allowed?
Is lunch included?
What time do tours start?
🚐 El Nido Transport
How do I book transport with IslandTrips PH?
How will my driver find me at the airport?
Do foreign tourists need a special license to self-drive in the Philippines?
What's the difference between one-way, round-trip, and drop-and-pickup?
How does the overnight fee work for multi-day hires?
Do I need an international driving permit to self-drive in the Philippines?
How many hours does the driver work per day?
What payment methods do you accept?
What happens if my flight is delayed?
Is the driver's fee included in the rate?
Where does the driver stay overnight?
What is the security deposit and when is it refunded?
What is included in the daily rental rate?
Is fuel included in the self-drive rental rate?
Do the drivers speak English?
Is a deposit required to confirm my booking?
Is the airport transfer rate per person or per vehicle?
Do I need to tip the driver?
Can I change my itinerary once the trip has started?
Can I travel from Puerto Princesa to El Nido by road?
How far in advance should I book an airport transfer?
Is driver accommodation included for overnight trips?
What is your cancellation and refund policy for transport bookings?
What happens if the vehicle breaks down during my rental?
Can the driver wait for me at multiple stops?
Is fuel included for multi-day trips with a driver?
How far ahead should I book?
Is the transfer shared with other passengers?
How can I contact you if I have an issue during my trip?
Can I extend my rental period once I've picked up the vehicle?
What if I need to change my pickup time or location?
What's the minimum number of days for a multi-day hire?
Can transport be added to a tour or package booking?
Can I book both airport arrival and departure transfers together?
What vehicle will be used for my transfer?
Do you provide transfers to hotels outside the city center?
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