Cancellation & Refund Policy
We believe in fair, transparent policies
Our Policy
<p></p><ul><li><p>14 days or more before arrival: 10% cancellation fee</p></li><li><p>7–13 days before arrival: 25% cancellation fee</p></li><li><p>2–6 days before arrival: 50% cancellation fee</p></li><li><p>1 day before arrival or No-Show: 100% cancellation fee</p></li><li><p>Refund processing, when applicable, may take up to 15–30 business days depending on the payment method and banking procedures. Thank you for booking with us! Please present this voucher to your guide on the day of your tour. wow again</p></li></ul><p></p>
Refund Schedule
| Cancellation Timing | Refund Amount |
|---|---|
| 72+ hours before | 100% Full Refund |
| 48–72 hours before | 75% Refund |
| 24–48 hours before | 50% Refund |
| Under 24 hours | No Refund |
| No Show | No Refund |
| Bad weather / Coast Guard suspension | 100% Full Refund |
* Processing fee (2%) charged by PayMongo is non-refundable in all cases. Refunds processed within 5–10 business days to original payment method.
How to Cancel or Reschedule
Contact us
Email hello@islandtripsph.com or message us on Facebook Messenger with your booking reference number.
We confirm cancellation
We'll confirm your cancellation request within 2 hours during business hours (8AM–8PM Philippine Time).
Refund processed
Eligible refunds are returned to your original payment method within 5–10 business days.
🌊 Weather & Force Majeure
If your tour is cancelled by us due to bad weather, Coast Guard suspension, or other safety reasons, you will receive a 100% full refund or free rescheduling — your choice. We monitor weather conditions daily and will notify you 24 hours in advance if cancellation is likely.